General Guidelines

• All products are inspected prior to dispatch to ensure quality.
• Returns and refunds are subject to review and must meet the eligibility criteria outlined below.
• Proof of purchase is required for all return requests.

Return Eligibility

To qualify for a return:

1. The item must be unused, undamaged, and in its original packaging.
2. The item must be accompanied by the receipt or order confirmation.
3. Return requests must be submitted through our official support channels.

Custom-made or personalized items (such as number plates) are not eligible for return unless there is a clear defect or error on our part.

Exchanges

• If an incorrect or faulty product is received, we will arrange an exchange for the correct item.
• Exchanges are subject to stock availability. If the requested product is unavailable, we may offer store credit or an alternative.

Refunds

• Refunds are processed after the returned item has been inspected and approved.
• Refunds will be issued using the original payment method where possible.
• Shipping fees are non-refundable unless the return is due to our error.
• Refunds may take 7–10 business days to reflect, depending on your bank or payment provider.

Important Notice on Timeframes

Please note that all return requests must be initiated within 7 days of receiving your order.
Requests submitted after this period may not be eligible for a return or refund.

Customer Responsibilities

• Customers are responsible for covering the cost of return shipping unless otherwise agreed.
• Returned items remain the customer’s responsibility until received by our team.
• We recommend using a trackable courier service for your protection.

Contact Us

If you need to initiate a return, exchange, or refund, please reach out to us through:

📧 Email: enquiries@tshwesites.co.za
📞 Phone: 064 042 7527
💬 WhatsApp: 064 042 7527

We appreciate your trust in us and thank you for your support!
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