Order Processing and Payment

• Payment First Policy: All orders are processed and prepared for shipping only after full payment has been received and cleared in our account. Orders with pending, partial, or failed payments will not be processed until the balance has been settled.
• Order Confirmation: Once your payment is confirmed, you will receive an order confirmation email or message. This serves as your receipt and includes the details of your order.
• Processing Time: After payment confirmation, most standard items are processed and shipped within 3 business days (excluding weekends and public holidays).

Shipping Timelines

We strive to ship all orders as quickly as possible. However, shipping times can vary based on product type, order volume, and logistical factors.

Standard Products:
Most items in our store are processed, packaged, and shipped within 3 business days after payment is received.

Custom or Longer Items (e.g., Number Plates, Special Orders, or Personalized Items):
These items require additional handling and production time.
Depending on complexity, such items may take longer than 3 business days to process before being shipped.
Customers will be notified of estimated timelines at the time of purchase.

Peak Seasons or High Demand:
During holiday seasons, promotions, or high-demand periods, shipping and handling may take longer due to order volume.
We encourage customers to place orders early to avoid delays.

Shipping Methods & Delivery

• We partner with trusted courier services to ensure your order arrives safely and on time.
• Delivery times depend on the shipping method selected at checkout and your location.

Estimated Delivery Windows:

• Local/Regional Deliveries: Typically 2–5 business days after dispatch.
• Nationwide Deliveries: May take up to 7 business days depending on the distance and courier availability.

Please note that these are estimated delivery times and not guaranteed. Once an order has been dispatched, delays caused by the courier service or external factors are beyond our control.

Shipping Fees

• Shipping fees are calculated based on the size, weight, and destination of your order.
• All shipping fees are displayed at checkout before you finalize your purchase.
• For oversized or bulky items, additional shipping charges may apply. Customers will be notified of any extra costs prior to processing.

Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation along with a tracking number (where applicable).
• You can use this tracking number to monitor the progress of your delivery via the courier’s tracking system.
• Please allow up to 24–48 hours for the tracking information to be updated after dispatch.

Delivery Issues & Responsibilities

• We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer. Please ensure your shipping address and contact details are accurate before confirming your order.
• Once your order is handed over to the courier, we are not liable for delays, lost packages, or damages during transit. In such cases, we will assist you in contacting the courier to resolve the issue.
• If your package is returned to us due to unsuccessful delivery attempts or incorrect address details, you may be responsible for reshipping fees.

Damaged or Missing Items

• If you receive a damaged item, please contact us immediately with photo evidence so that we can investigate and assist with a replacement or refund where applicable.
• If an item is missing from your package, kindly notify us within 48 hours of delivery, and we will resolve the matter promptly.

International Shipping (If Applicable)

• For international orders, shipping times and fees may vary depending on customs regulations, duties, and taxes of the destination country.
• Customers are responsible for paying any import duties, taxes, or fees imposed by their local customs authorities.
• Please note that customs clearance may cause additional delays outside our control.

Changes & Cancellations

• Once an order has been shipped, we cannot cancel or make changes to the shipping address.
• If you need to update your details or cancel before dispatch, please contact us immediately.

Important Notes

• Business Days: Our business days are Monday–Friday, excluding weekends and public holidays.
• Unforeseen Delays: Natural disasters, courier strikes, load shedding, or other unforeseen events may impact shipping timelines. We will always do our best to keep you informed in such cases.

Contact Us

If you have any questions regarding this Shipping Policy, or if you require assistance with your order, please contact us via:

📧 Email: enquiries@tshwesites.co.za
📞 Phone: 064 042 7527
💬 WhatsApp: 064 042 7527

We appreciate your trust in us and thank you for your support!
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